Terms and conditions

Money Back Guarantee – Conditions100% Money Back Guarantee

“We want you to have an exceptional website and we won’t settle for anything less.”

Our team will work hard to ensure you are delighted with your website. If we don’t meet your expectations we will refund 100% of the people-powered hours we put into the project.

What does ‘people-powered’ hours mean?

Any quoted hours by our staff we have put into your website project we will refund 100% of the costs. These costs are usually approximately 60% of most projects we undertake. These costs may include but not limited to:

  • Search Engine Optimisation
  • WordPress training
  • Google analytics setup
  • Website copywriting


This money back policy does not apply to work that has been ongoing or under development for over 4 months. This is to ensure we cover costs to pay our suppliers.

What does this leave?

Any third party products or project costs that are outsourced are not able to be refunded – Why? These funds have been sunk into the project. These costs may include but are not limited to:

  • Purchase of WordPress theme
  • Hosting
  • Artwork charges
  • Website copy

The good news is most, if not all of these items will be your property and all details and rights will be transferred over to your practice. These costs may be between 50% to 70% of the project.

Work Sign Off By Clients

Once a client has signed-off on work including individual pages, website copy, images, layout or design changes, that part of the project is deemed complete and is payable by the client.

30 days to decide

We are happy to give you 30 days to decide if you would like a refund from completion of the project or website launch.

How to request a refund?

Simply contact us and let us know via email stating issues and concerns and we will make every effort to rectify the situation. Refunds will be transferred to the same account where the funds were transferred from. Allow 14 days for processing from the receipt of request.


Here at Medical Website Solutions we look to provide you with:

  1. Great information and services to clients and visitors to our website
  2. An avenue to contact us and ask questions; and
  3. Information and commercial services to our team of website professionals.

By accessing our website you agree to be bound by these terms and conditions:

We may at our discretion:

  • Change
  • Modify
  • Amend
  • Add or remove..

any part of these terms and conditions of use and to change, amend or delete any features at any time without notice.

We also:

Claim copyright on this website – No surprises there but will happily allow you to view and download information as long as you don’t infringe on our copyright and will not modify any such information or otherwise use it in a way which will infringe on our copyright.

We care about you, but you are responsible for you and your business actions

Please take specialist advice before undertaking any of the ideas presented on this website. We do not warrant that the information contained on the website is accurate or without error.

Subject to the provisions of the Trade Practices Act 1974, we make no representations or warranties in respect of the information and materials available on our website or the software operating in connection with our website.

We make no warranty or representation with regard to any websites or third party systems operated by entities other than us or may become linked to our website.

Any information or ideas that you take from this site will be done at your own risk. To the maximum extent permitted by law, we specifically excludes any liability for any:

  • Incidental
  • Consequential, or
  • Indirect damages – Including, but not limited to:
  • Damages for loss of profits
  • Business interruption
  • Loss of programs or information…

arising out of the use of or inability to use the service, information or transactions provided on the service, or downloaded from the service, or any delay of such information or service. Even if we or our authorised representatives have been advised of the possibility of such damages.

This disclaimer also applies to any claim attributable to:

  • Errors
  • Omissions, or;
  • Other inaccuracies in the service and/or;
  • Materials or information downloaded through our website or linked pages and..

disclaims any liability for any damage or loss which you or any other person may suffer by using or relying on any information on our website or linked pages, whether caused by our negligence or otherwise.

Victorian Law

You agree that these Terms of Use are governed by the law in force in the State of Victoria, Australia, and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria and courts of appeal from them for determining any dispute concerning the Terms of Use.

We make every effort to ensure that we accurately represent all of the products and services and their potential for income.  Any earning and income statements made by us are estimates of what we think you can possibly earn. There is no guarantee that you will make these levels of income and you accept the risk that the earnings and income statements differ by individual.

As with any business, your results may vary, and will be based on your :

  • Individual capacity
  • Business experience
  • Expertise and;
  • Level of desire and motivation to succeed.

There are no guarantees concerning the level of success you may experience. Some of the testimonials and examples used are exceptional results, which do not apply to your business, and are not intended to represent or guarantee that anyone will achieve the same or similar results.

There is also no assurance that examples of past earnings can be duplicated in the future.

The use of our information, products and services should be based on your own due diligence and you agree that our company is not liable for any success or failure of your business that is directly or indirectly related to the purchase and use of our information, products and services.

Any permitted use of our website does not extend to using the website, Services, Materials or Products for any illegal purpose, or to transmit to or through our website any any illegal, harmful, threatening, defamatory, obscene or hateful  material of any kind, or to interfere with, abuse or otherwise violate the legal rights of any third party using the website, Materials, Services or Products.

This website provides links to other websites which are controlled and maintained by third parties. These links are provided as a convenience, and do not constitute an endorsement by us. No endorsement of any third party products, services or Web sites is intended by any content or links on this Web site.
You agree that we are not liable to you or any entity associated with you for any direct, indirect or consequential loss or damages arising out of the use by you of our website or information provided by you through our website or any such loss or damage which may arise should you be unable to access our website, for whatever reason.

These terms and conditions, and the agreement of which they form part, is to be governed by the laws of the State of Victoria, Australia. The use of this website is designed for businesses only within Australia and makes no warranties or representations with regard to use by persons or businesses accessing our website outside of Australia.

Third Party Suppliers

At Medical Website Solutions we sell and run a number of our services through third party suppliers including but not limited to:

Medical Website Solutions takes no responsibility for the work of these suppliers. Whilst all effort is given to in good faith to ensure their services are run to expectations they are separate entities to Medical Website Solutions.

From time to time as in any information technology services your website or corresponding services will require maintenance. This may render your website or corresponding services unusable for a period of time. Whilst efforts are made to ensure the disruption to your website is minimal, Medical Website Solutions takes no responsibility for these third parties and their business activity.

If you wish to discuss any aspect of these Terms and Conditions, please feel free to contact us.

Website back out costs – Discontinuation of services

There is a $350 website back-out cost associated with the discontinuation of services with Medical Website Solutions. This cost covers the transfer and administration costs associated with the shutdown and handover of relative documentation of the website in question.


Medical Website Solutions specialises in websites not email. We will happily work with your IT team and give them access to the hosting manager so they can set up email accounts on your practice preferred devices using their preferred systems.

Email security in this space is the responsibility of the practice and the IT team. Medical Website Solutions and its employees does not take responsibility or liability for email systems used within your practice.